Nicole Palmer

She loves online shopping, family time, event planning, and providing great customer service. She's a rockstar that earned her college degree while being a full-time, working mom and wife — and we couldn't be happier to have her on our team! 

Hi, I'm Nicky, a Personal Insurance Protection Analyst. I joined the Keller-Brown family in 2017 and it was a complete career change for me.  Although the transition was challenging and, honestly, a bit scary, I knew after my first week I made the right choice to join this dynamic company. At Keller-Brown, I can make a difference and build relationships. 

Great customer service is what drives me, not just in my professional field but also as a customer. I have the mindset that if I am paying for something, I expect decent customer service. It is my goal to ensure that every customer I speak to, whether in person, on the phone, or through email, feels like they are the most important customer that I have. My motto has always been "customers are the reason that I have a career." I get pure enjoyment out of helping people in any way possible!

On top of customer service, I have some other passions too, including spending time with my family, traveling, and event planning. I am pretty much a homebody these days but enjoy every minute of it.