Keller-Brown Insurance Services Privacy Policy

The privacy and security of your personal information is important to us. In compliance with Title V of the Gramm-Leach-Bliley Act (GLBA), we are providing you with this document that will inform you about our policies and procedures concerning the personal information that we collect, maintain, and disclose in connection with the insurance policies and financial services you obtain from us.

Collection of Information

We collect nonpublic personal information about you from the following sources:

• Information from applications, questionnaires or other forms.
• Information about your transactions with us, our affiliates, or others.
• Information we receive from motor vehicle reports, insurance support organizations and consumer reporting agencies.

Information we Disclose

We pledge to you that the information you have provided us to obtain insurance and financial services will be used for just that purpose and that purpose only. We will not share such information with nonaffiliated third parties. We only disclose information about our applicants, customers and former customers as permitted or required by law in conjunction with our normal business operations. We may, however, disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.

Security

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products and services to you. In accordance with applicable state and federal regulations we maintain physical, procedural and electronic safeguards to protect the privacy and confidentiality of your nonpublic personal information.

Any Questions?

If you have any additional questions about this privacy policy or concerns regarding your personal information, write to us at:

Keller-Brown Insurance Services
Attn: Sarah Brown, President
POB 215, Shrewsbury, PA 17361

Thank you for visiting our internet website or mobile app. Keller-Brown Insurance Services ("Keller-Brown") respects the privacy of its customers and other visitors to its website and mobile app. As provided by law, we are generally prohibited from sharing nonpublic personal information about you with a third party unless we provide you with this notice of our privacy policies and practices describing the type of information that we collect about you and the categories of persons or entities to whom that information may be disclosed. Accordingly, we are providing you with this document, which notifies you of the privacy policies and practices of Keller-Brown. Keller-Brown has created this Online Privacy Policy in order to demonstrate our commitment to user privacy. The following applies to the information gathering and dissemination practices for information collected on or submitted to this website.

How Information Is Collected

• Information You Provide: Keller-Brown only collects personally identifiable information from you if you choose to provide this information to us. In a few areas on Keller-Brown's website and mobile app, we ask you to provide information that will enable Keller-Brown to: verify whether you are entitled to access and use certain information, materials and services available from Keller-Brown (e.g., Client Portal section); enhance your site visit; assist you with customer service or technical support issues; follow up with you after your visit; provide information about products and services; or to otherwise support your customer relationship with Keller-Brown. While failure to provide this information may mean that you cannot access and use certain information, materials and services on Keller-Brown's website or mobile app, providing personally identifiable information on Keller-Brown's website and mobile app is completely optional.
• Information That Is Automatically Collected: Keller-Brown's website and mobile app are not set up to automatically collect personally identifiable information from each visitor. It does automatically collect information that does not identify users personally. Via Web server logs, for example, Keller-Brown may monitor statistics such as the number of people that visit the website, which page(s) are visited, from which domain our visitors come (e.g., aol.com, yahoo.com, etc.), and which browsers people use to visit Keller-Brown's website (e.g., Netscape Navigator, Microsoft Internet Explorer, etc.). Keller-Brown may use some or all of the following features: Remarketing with Google Analytics; Google Display Network Impression Reporting; Google Analytics Demographics and Interest reporting; and Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers. Here are the currently available opt-outs for the web.
• Cookies: A "cookie" is a small file that is placed on your hard drive by a Web page server. Cookies are uniquely assigned to you and can be read only by a Web server in the domain that issued the cookie to you.

Each time you initiate a session on Keller-Brown's website the site sets the cookie in order to identify you and determine your access privileges. Cookies do not store any of the personal information that you have provided to the site. They are simply identifiers. Cookies on Keller-Brown's website are removed from your hard drive when you end the current session, unless you specifically click the "Remember My Login" box when logging in with a username and password. Clicking on this box will store the cookie on your hard drive so that you will not have to log in each time you visit Keller-Brown's website.

You have the ability to delete cookie files from your hard drive at any time. However, you should know that cookies may be necessary to provide you with access to much of the content and features of Keller-Brown's website. We use cookie technology to enable registered users to move quickly and securely through access-controlled areas of the website and to take advantage of certain useful features on the website.

How Information Is Used

Information you provide may be used to verify whether you are entitled to access and use certain information, materials and services available from Keller-Brown; to enhance your site visit; to assist you with customer service or technical support issues; to follow up with you after your visit; to provide information about products and services; or to otherwise support your customer relationship with Keller-Brown.

Keller-Brown strives to keep the personal information you provide to us when using the website confidential. Agents or contractors of Keller-Brown who are given access to your personal information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Keller-Brown.

We may disclose information you provide to us to third parties in order to complete a transaction that you requested. We may also outsource some tasks, including the operation of certain website functions that require access to information you supply online. We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to comply with the law or legal process.

Keller-Brown monitors website and app "traffic" statistics using information that does not identify users personally so we may improve the website. These statistics contain no personal information and cannot be used to gather such information.

Security

Keller-Brown takes steps to protect against the loss, misuse, or unauthorized alteration of personally identifiable information. Access to some computer data and files at Keller-Brown are secured by password coding with access to personally identifiable information strictly limited to those employees who need access in order to carry out their job responsibilities. The network is behind a firewall designed to prevent unauthorized access.

Means of Redress

If any Keller-Brown user suspects Keller-Brown has handled its personal information in a manner that does not comply with this Privacy Policy, please contact us online, via email, or by calling 717-235-6891.

Other Websites

Keller-Brown contains "links" to other, external Internet Websites who may have privacy policies and procedures that differ from those of Keller-Brown.

Privacy Policy Changes

Keller-Brown reserves the right to change this Online Privacy Policy at any time. Updated versions of the Online Privacy Policy will appear on Keller-Brown's website and are effective immediately. You are responsible for regularly reviewing the Online Privacy Policy. Continued use of Keller-Brown's website after any such changes constitutes your consent to such changes.

Version date 2/25/2021