With severe weather warnings issued across our region, many local schools and businesses are adjusting schedules and preparing for storms expected to move through York County and surrounding areas.
Like many in the community, we're preparing for the worst and hoping for the best. Our team is monitoring the situation closely, sending staff home early, and making sure we're ready to assist clients if the storm causes damage.
If severe weather strikes in your area, here's what you need to know.
We're Here When You Need Us Most
At Keller-Brown Insurance Services, we understand that severe weather can create stressful situations. Whether you experience property damage, a vehicle accident, or another weather-related incident, our team is ready to help.
You can reach us at (717) 235-6891, and we will guide you through the claims process and help you understand your next steps.
How to Report a Claim
If an incident occurs during business hours
Contact Keller-Brown Insurance Services directly:
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Phone: (717) 235-6891
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Toll-Free: (800) 785-7461
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Text: (717) 895-8979
Our team can help you report the claim or even file it on your behalf. We will also answer immediate questions you may have and help connect you with your insurance carrier so everything is handled properly.
If a claim occurs after hours or during the storm
You can contact your insurance carrier directly using their 24-hour claims hotline.
Be prepared to provide:
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Your policy number
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Details about the incident
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Photos or documentation, if available
Your insurance carrier will forward the claim report to our office, and we encourage you to follow up with us as soon as possible so we can provide additional support.
For carrier contact information and more details, visit our Insurance Claims page.
What to Do If You Have a Claim
If you experience storm-related damage, these steps can help ensure the process goes as smoothly as possible.
Ensure safety first
Check that everyone is safe and secure. If there is an emergency situation, call 911 immediately.
Document everything
Take clear photos and videos of all damage as soon as it is safe to do so. Try to capture:
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Notes describing what happened and when it occurred
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Weather conditions and time of day
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Information from any other parties involved, if applicable
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Photos from multiple angles showing the extent of damage
Don't throw damaged items away. Save physical samples of materials whenever possible so your insurance adjuster can review them.
You may also be asked to provide an itemized estimate for labor and materials needed for repairs.
Contact us right away
The sooner a claim is reported, the sooner an adjuster can be assigned. Time matters in these situations. Call our office at (717) 235-6891 as soon as possible.
Mitigate further damage
Take reasonable steps to prevent additional damage if it is safe to do so. This could include covering a broken window or shutting off water to a burst pipe. Be sure to save receipts for any emergency repairs.
Work with your claims advocate
Keller-Brown provides an in-house Claims Advocate, Angela Zingone, who is dedicated to helping clients through the process.
Our team will:
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Help you understand your coverage
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Answer questions about the claims process
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Help ensure your claim is handled efficiently
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Connect you with trusted professionals for repairs when needed
Our goal is to make sure you are never left wondering what happens next.
Stay Safe During the Storm
Severe weather can bring a range of risks, including high winds, power outages, and dangerous road conditions. Taking a few precautions can help keep your family safe.
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Avoid unnecessary travel. Storm conditions can quickly make roads dangerous.
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Never use generators indoors. Carbon monoxide poisoning is a serious risk. Generators should only be used outdoors and away from windows.
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Don't use ovens or stoves for heat. These can create fire hazards and carbon monoxide risks.
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Check on neighbors. Elderly or vulnerable individuals may need assistance during severe weather.
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Stay informed. Monitor local weather reports and follow guidance from emergency management officials.
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Use an emergency preparedness plan if you have one. Enable weather alerts on your phone and identify where your family will meet if conditions worsen.
Our Commitment to You
At Keller-Brown Insurance Services, our role goes far beyond providing insurance policies. As an independent agency serving York County, Adams County, Lancaster County, Harford County, and Baltimore County, we work with clients to help manage risks before they become claims, and to stand beside them when unexpected events occur.
Severe weather is exactly the type of situation we prepare for together. Whether you need help reporting a claim, understanding your coverage, or finding trusted repair professionals, our team is here for you.
If you need assistance, please reach out:
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Phone: (717) 235-6891
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Toll-Free: (800) 785-7461
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Text: (717) 895-8979
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Address: 9 S Main St, PO Box 215, Shrewsbury, PA 17361
You can also visit www.keller-brown.com for additional resources.
Stay safe, and know that the Keller-Brown team is here to support you through every storm.